SHIPPING & RETURNS

SHIPPING

U.S. SHIPPING

ADDITIONAL EXPEDITED SHIPPING OPTIONS AVAILABLE AT CHECK-OUT

ORDERS PLACED MONDAY - FRIDAY WILL PROCESS IN 2 TO 3 BUSINESS DAYS

ORDERS PLACED FRIDAY - SUNDAY WILL PROCESS THE FOLLOWING MONDAY 

GUILLERMO BRAVO IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY DUE TO FORCE OF NATURE OR OTHER UNCONTROLLABLE EVENTS. 

INTERNATIONAL SHIPPING

CONTACT INFO@GUILLERMO-BRAVO.COM TO PLACE A CUSTOM SHIPPING ORDER. CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS AND DUTY FEES. INTERNATIONAL ORDERS CAN NOT BE RETURNED OR EXCHANGED AT ANY TIME. 

RETURN & EXCHANGE POLICY

U.S. ORDERS ONLY

WE ACCEPT RETURNS ON ALL FULL-PRICE ITEMS, WITHIN 14 DAYS OF THE DELIVERY DATE. GUILLERMO BRAVO LLC HOLDS THE RIGHT TO ACCEPT ONLY RETURNED MERCHANDISE IN THE ORIGINAL CONDITION, WHICH IS MERCHANDISE THAT IS UNWORN, UNWASHED, TAGS ATTACHED, AND SNEAKERS THAT HAVE BEEN TRIED ON AT HOME AND NOT WORN OUTSIDE. FULL-PRICE ITEMS CAN BE RETURNED FOR REFUND, EXCHANGE, OR STORE CREDIT. MADE-TO-ORDER APPAREL AND SALE ITEMS CAN BE RETURNED WITHIN 14 DAYS OF THE DELIVERY FOR STORE CREDIT OR AN EXCHANGE ONLY. 

TO INITIATE A RETURN PLEASE E-MAIL US AT INFO@GUILLERMO-BRAVO.COM 

WE OFFER ONE COMPLIMENTARY RETURN/EXCHANGE SHIPPING LABEL PER ORDER.

ALL RETURNS AND EXCHANGES MUST HAVE A PACKING SLIP AND ONLY OF ITEMS THAT HAVE BEEN AUTHORIZED FOR RETURN. ANY NON-AUTHORIZED RETURNS WILL BE REFUSED OR RETURNED TO THE SENDER.

PLEASE ALLOW UP TO 14 BUSINESS DAYS FROM THE TIME YOUR RETURN IS RECEIVED FOR YOUR REFUND TO BE PROCESSED. ALL REFUNDS WILL BE PROCESSED TO YOUR ORIGINAL FORM OF PAYMENT. WE DO NOT CREDIT SHIPPING CHARGES.

STORE CREDIT WILL BE ISSUED IN THE FORM OF AN ONLINE GIFT CARD TO BE USED ON GUILLERMO-BRAVO.COM. CUSTOMERS WILL RECEIVE AN E-MAIL WITH THE GIFT CARD CODE, WHICH CAN BE ENTERED UPON CHECKOUT FOR FUTURE PURCHASES. 

 

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